SHIPPING & RETURNS
All orders will be shipped out via An Post within 1-4 business days from purchase unless otherwise stated via a banner on the website. Please make sure the shipping address is error-free as refunds will not be issued to orders with incorrect address information.
We use An Post Postal Service which gives you a choice between standard post or a track and Trace option which has a fixed price of 7 Euro. You will easily find this option at the checkout .
Crystallight has no control over packages once they leave our premises, therefore we can take no responsibility for packages lost or significantly delayed in the standard shipping process, but we will always do all we can to assist you if any problems occur.
We will only be able to issue refunds if a package with track and trace was lost. Should you have any questions or doubts regarding shipping, please contact us
International shipping is only available through registered post starting at €15.00 and is based on weight. Taxes and tariffs set by the receiving country are the customer's responsibility. International orders may take up to 21 days based on customs. Please note due to higher volumes during the holidays it may take longer.
Due to Covid 19 all orders in Ireland may take up to 7-10 business days . Business day means Monday to Friday, except holidays. Please note: we do not ship on Saturdays, Sundays, bank holidays, annual holidays or Christmas Holidays (24th Dec – 1st Jan) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Return & Exchange Policy
I want you to be happy with your purchase. For any damaged products notice must be given to with photographic evidence of the packaging plus the product within the first 24hrs of receiving your product the onus is then on yourself to return the product to us with the address provided when you have contacted us .
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased.
Crystallight is a small business run by one person so please understand that all emails with order questions will be answered within 1-3 business days. Thank you so much for your patience and understanding .